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Shipping, Returns & Security Information.
We are dedicated
to Superior Service and 100% Customer Satisfaction!
Customer Service Inquires:
Please email us at sales@controlthet.com for any questions or problems you
might have.
Cancellation of Order:
Please email us at sales@controlthet.com for
all cancellations. If the order has already shipped, you will be responsible
for all charges incurred in
its return.
Secure Transactions:
We want to assure you that every purchase
you make from Control the 'T' Sports online, is a 100% secure transaction.
Once you are finished shopping
and
move on
to our "checkout" area, you will be transferred to the Internet
Secure SSL secure server for online payment.
Data Encryption Security:
All credit card transactions are
processed through the Internet
Secure SSL secure server.
Shipping & Handling Information:
Most orders will be shipped
between 24 - 36 hours after your order is received. If the item is not in stock,
we will do our best to ship it as soon as we
can. Control the 'T' Sports will ship your items via Canada Post,
unless specified otherwise. To obtain the shipping costs of most items, simply
enter
the online ordering and place your order. After the shipping cost is displayed,
you will have opportunity to cancel your order before it is actually completed.
If an item is being shipped via Canada Post, within Canada, the
shipping charge will be clearly marked on the specific item page - no additional
shipping & handling
charges will apply.
For customers ordering from the USA please check with your local customs office to find out if import duties, taxes, or brokerage fees are applicable as these charges are your responsibility and are not included in the shipping costs quoted or charged.
Payment Methods:
We accept VISA, MasterCard, AMEX and Discover
for payment of your purchases.
Sales tax:
All provinces, with the exception of Alberta, are
required to pay 5% gst on all orders. Residents of Ontario are also required
to pay 8% pst.
Return and Exchange Policy:
We at Control the 'T' Sports want
you to be happy with your purchases.
Any unused, brand new merchandise, in their original boxes or packages, may
be returned for exchange or refund within 15 days of receipt (less the shipping
cost). A 15% restocking fee will apply when returning items. Before returning
an item, you must obtain an "Authorization". Defective merchandise
after the 15 day period is under warranty by the manufacturer, and we encourage
you to please read the warranty information enclosed with each product. If
you should receive any item that is "defective on arrival", please
contact us immediately so we can either replace the item at our expense, or
refund your purchase in full. Please open your package and inspect
upon receipt. Claims for products that are received damaged must be made within
5 days of
receipt. |
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