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Our Newsletter

Shipping & Returns

Shipping, Returns & Security Information.

We are dedicated to Superior Service and 100% Customer Satisfaction!

We ship to Canada, the USA and to many countries Internationally.   If our shipping estimate returns a quote for shipping we can ship to you! If you are outside of these areas and would like us to ship to you please contact us by email at sales@controlthet.com or by phone at 1-877-370-4661 and we will be happy to provide a quote for shipping to your area.

Free Shipping on orders starting at $99.00 CAD. (Limited Time Offer)
Free shipping to Canada on orders over $99.00 CAD excluding Nunavut, NWT, Yukon Territory, PEI, Newfoundland & Labrador.
Free shipping to Nunavut, NWT, Yukon Territory, PEI, Newfoundland & Labrador Canada on orders over $149.00 CAD.
Free shipping to the Contiguous US States on orders over $149.00 CAD.
Control the 'T' Sports will ship your items via Canada Post's Expedited Service, unless specified otherwise.

Customer Service Inquires:
Please email us at sales@controlthet.com or call us at 1-877-370-4661 with any questions or problems you might have.

Cancellation of Order:
Please email us at sales@controlthet.com for all cancellations. If the order has already shipped, you will be responsible for all charges incurred in its return.

Secure Transactions: 
We want to assure you that every purchase you make from Control the 'T' Sports online, is a 100% secure transaction. All transactions are protected by SSL encryption.

Data Encryption Security:
All credit card transactions are processed through the Beanstream SSL secure server or through Paypal's secure server.

Pricing Errors:
While we make every effort to ensure accurate information in the event of an error in pricing we may, at our discretion cancel and refund the order. 

Shipping & Handling Information:
Most orders will be shipped between 1-2 business days after your order is received. If the item is not in stock, we will do our best to ship it as soon as we can. Control the 'T' Sports will ship your items via Canada Post, unless specified otherwise. To obtain the shipping costs of most items, simply enter the online ordering and place your order. After the shipping cost is displayed, you will have opportunity to cancel your order before it is actually completed. If an item is being shipped via Canada Post, within Canada, the shipping charge will be clearly marked on the specific item page - no additional shipping & handling charges will apply.

For customers not in Canada please check with your local customs office to find out if import duties, taxes, or brokerage fees are applicable as these charges are your responsibility and are not included in the shipping costs quoted or charged.

Payment Methods:
We accept VISA, MasterCard, and Paypal for payment of your purchases.

Sales tax (Canada):
Purchases from provinces that collect HST will be charged at their respective HST rate. Purchase from provinces that do not collect HST will be charged GST only.

Return and Exchange Policy:
We at Control the 'T' Sports want you to be happy with your purchases. Any unused, brand new merchandise, in their original boxes or packages, may be returned for exchange or refund within 14-days of receipt (less the shipping cost). Before returning an item, you must obtain a Return Authorization. All warranties are with the manufacturer. If you need to file a warranty claim we will be happy to assist by acting as a liaison between you and the manufacturer. If you should receive any item that is "defective on arrival", please contact us immediately so we can either replace the item at our expense, or refund your purchase in full. Please open your package and inspect upon receipt. Claims for products that are received damaged must be made within 5 days of receipt.